Cancellation and Refund Policy

Contents

1. The 7 day free trial

Every WickSpeak plan, monthly or yearly, starts with a 7 day free trial with full access. You add a card when you start. If you cancel at any point during the 7 days, your card is not charged.

If you do not cancel, your card is charged the plan price when the trial ends: on the current offer, US$59 for the monthly plan or US$599 for the yearly plan. Your account shows the exact date and time the trial ends. One free trial is available per person.

2. How to cancel, step by step

1. Sign in at www.wickspeak.com.

2. Open your account page from the menu.

3. Go to the billing section and choose Cancel subscription.

4. Confirm. You will see the date your access ends, and we will send you an email confirming the cancellation.

If you cannot sign in, email [email protected] from the address on your account and we will cancel for you. A cancellation counts from the time you asked.

3. What happens after you cancel

Your subscription will not renew and you will not be charged again. You keep full access until the end of the period you have already paid for (or the end of the free trial, if you cancel during it). After that, the charts and paid features close.

You can restart at any time from your account. If you restart, the price is the one shown at that time, which may be different from an offer price you had before.

4. Your plays, data and broker connection

Live trading on every play stops when your access ends, so no new orders are placed. WickSpeak does not close positions that are already open on your broker account. Close or manage them yourself on your broker's platform. If you want live trading to stop sooner, switch it off on each play or remove the broker connection before you cancel.

Your plays, settings, alerts and history stay saved in your account after access ends, so they are there if you come back. If you would rather we deleted them, ask us at [email protected] and we will delete your account and data as explained in our Privacy Policy. Your broker connection stays in place until you remove it or delete your account; you can also remove WickSpeak's access from your cTrader account settings.

5. Refunds

We do not refund part of a monthly or yearly period, or time that was not used, once a payment has been taken. The free week is there so that you can try everything before paying. This applies to monthly and yearly plans alike.

This does not affect your statutory rights. If the consumer law where you live gives you a right to a refund, for example because the service was not as described, we will honour it. If you were charged in error, charged twice, or charged after cancelling, email [email protected] and we will refund the wrong charge.

If a payment fails, we may pause access until it succeeds. We do not charge late fees.

6. Contact

For any question about billing, cancellation or refunds, email [email protected]. Please include the email address on your account. WickSpeak is provided by Berbe PTE Ltd, Singapore.